Shipping policy

Last updated: July 20, 2026

We ship KPOP180 orders to supported destinations shown at checkout. This policy explains processing, delivery estimates, tracking, customs, and what to do if a delivery problem occurs.

Order Processing

Most in-stock orders are prepared within 3–7 business days after payment is confirmed. Processing time is separate from carrier transit time. Orders placed on weekends or public holidays begin processing on the next business day.

Personalized, made-to-order, preorder, or high-demand products may require additional preparation time. Any different estimate shown on the product page applies to that item. If one order includes products with different lead times, we may ship them together or in separate packages.

Estimated Delivery Times

Delivery estimates begin after an order has been processed and handed to the carrier.

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom and European Union: 8–18 business days
  • Other international destinations: 10–25 business days

These are good-faith estimates, not guaranteed arrival dates. Customs reviews, weather, carrier disruptions, peak seasons, remote destinations, and other events outside our reasonable control can cause delays.

Shipping Rates and Free Shipping

Available shipping services and charges are shown at checkout before payment. Free-shipping offers are subject to eligible orders of US$99 or more after discounts, where shown at checkout. Taxes, duties, remote-area fees, or optional upgraded services may not count toward or be covered by a free-shipping offer.

Tracking Your Order

When tracking is available, we will email a tracking link after the carrier receives the shipment information. Tracking can take 2–5 business days to show its first scan.

If you have not received a shipping email, check your spam folder and confirm the email address used at checkout. You can also contact support@180.la with your order number.

Address Changes and Incorrect Addresses

Review the delivery address carefully before submitting your order. If a correction is needed, contact us within 12 hours after ordering. We cannot guarantee changes after processing begins.

If a parcel is returned because the address was incomplete, incorrect, refused, or unclaimed, we may request payment of the actual reshipping cost. Any refund for an undeliverable order may be reduced by non-refundable shipping or return-to-sender charges where permitted by law.

Split Shipments

Items may ship separately because they are produced or stored at different locations. If this happens, you may receive more than one tracking number. You will not be charged extra shipping solely because we split the order.

Customs, Duties, and Import Taxes

Unless checkout expressly states that duties and taxes are included, the recipient is responsible for import duties, taxes, customs charges, and carrier handling fees imposed by the destination country.

Customs authorities may delay or inspect international parcels. We cannot undervalue an order or mark a commercial purchase as a gift. You are responsible for providing any information lawfully requested by the carrier or customs authority.

Delayed or Stalled Tracking

Carrier scans can pause while a parcel moves between facilities or countries. If tracking has not updated for 10 business days, contact us. We will review the shipment and, when appropriate, open an inquiry with the carrier.

Marked Delivered but Not Received

If tracking shows “delivered” but you cannot find the parcel:

  1. Check the delivery location, mailbox, reception area, and safe places around the address.
  2. Ask household members, neighbors, building staff, or the local carrier office.
  3. Wait 2 business days, because some carriers scan parcels shortly before delivery.
  4. Contact us with your order number if the parcel is still missing.

We will help review available tracking and carrier information. Resolution depends on the investigation, delivery evidence, applicable law, and any shipping protection purchased.

Lost, Damaged, or Incorrect Shipments

Contact support@180.la within 7 calendar days after delivery of delivery if an item arrives damaged, defective, or incorrect. Include your order number, a description, photos of the item, and photos of the outer packaging and shipping label. Keep all packaging until we finish reviewing the claim.

If a shipment is confirmed lost or an item is confirmed damaged or incorrect, we will provide an appropriate remedy under our Return Policy and applicable law.

Contact

For shipping help, email support@180.la. Our usual response time is 1–2 business days.