Need quick help? Find answers below or email support@180.la with your order number.
Orders
How do I know my order was placed?
After successful checkout, you should see an order confirmation page and receive a confirmation email. Check your spam or promotions folder. If no email arrives, contact us with the name, email address, and payment date used for the order.
Can I change or cancel my order?
Email us within 12 hours after ordering after ordering. We will try to help, but changes and cancellations are not guaranteed after processing or production begins. Personalized and made-to-order items may enter production quickly.
Why was my order cancelled?
An order may be cancelled because of unavailable inventory, a payment problem, suspected fraud, a pricing error, an unsupported address, or a product restriction. If a paid order is cancelled, the affected amount will be refunded to the original payment method.
Can items in one order arrive separately?
Yes. Products may be made or stored at different locations. If we split an order, you may receive multiple tracking links and packages.
Products and Sizing
Are KPOP180 products official merchandise?
KPOP180 is an independent fan-merchandise retailer. Unless a product page explicitly says that an item is officially licensed, it should be understood as fan merchandise and is not affiliated with or endorsed by an artist, entertainment company, record label, or official fan club.
How do I choose a size?
Use the size chart on the product page and compare it with the measurements of a similar item you already own. Do not rely only on a size label, because fits can vary by product. If you are between sizes or prefer a relaxed fit, follow any product-specific sizing note.
Will the color look exactly like the screen?
We aim to show colors accurately, but screens, lighting, photography, and production batches can create small differences.
Will sold-out items return?
Some items are restocked, while limited drops may not return. Use any restock notification shown on the product page or subscribe to store updates.
How should I care for apparel?
Always follow the care label. Unless the product page says otherwise, wash printed apparel inside out with similar colors in cold water, use a gentle cycle, avoid bleach, and air dry or tumble dry low. Do not iron directly over printed decoration.
Personalized Products
How should I enter personalization?
Enter the name, number, spelling, capitalization, and other details exactly as you want them produced. Review everything before checkout. We are not responsible for customer-entered errors, except where applicable law requires otherwise.
Can I return a personalized item?
Personalized or custom-made products are not eligible for change-of-mind returns. If we made the personalization incorrectly, or the item arrives damaged or defective, contact us within 7 calendar days after delivery with photos so we can review it.
Shipping and Tracking
When will my order ship?
Most in-stock orders are prepared within 3–7 business days. Personalized, made-to-order, preorder, and high-demand products can take longer. Carrier delivery time begins after processing.
Where is my tracking number?
When tracking is available, we email it after shipment information is sent to the carrier. Allow 2–5 business days for the first scan.
Why has tracking stopped updating?
Scans can pause while a parcel travels between facilities or countries. Contact us if there has been no update for 10 business days.
Do I have to pay customs fees?
Unless checkout expressly states that duties and taxes are included, the recipient is responsible for import duties, taxes, customs charges, and carrier handling fees imposed by the destination country.
My parcel says delivered, but I cannot find it. What should I do?
Check the mailbox, delivery area, safe places, household members, neighbors, and building staff. Contact the local carrier and allow 2 business days for an early delivery scan. If it is still missing, email us with your order number.
Returns and Refunds
What is the return window?
Eligible items can be requested for return within 99 calendar days after confirmed delivery. The item must meet all conditions in our Return Policy.
What if my item is damaged, defective, or incorrect?
Contact us within 7 calendar days after delivery of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Do not discard the item or packaging until we complete our review.
Do you offer exchanges?
We do not process direct exchanges. Return an eligible item for a refund and place a new order for the preferred item.
When will I receive my refund?
After an approved return is received and inspected, we usually issue the refund within 5–10 business days after inspection. Your bank or payment provider may need additional time to post it.
Payments
Which payment methods do you accept?
The methods currently available to you are displayed at checkout. They can vary by country, currency, device, and order.
Is checkout secure?
Checkout is provided through Shopify and enabled payment providers using security controls designed to protect transaction data. KPOP180 generally does not receive or store your full card number.
Why was my payment declined?
Check the card number, expiration date, security code, billing address, and available funds. Your bank may block an international or online transaction. If the issue continues, contact your payment provider or try another available method.
Why do I see a pending charge?
A failed or cancelled payment attempt can leave a temporary authorization hold. The issuing bank controls when that hold is released. Contact your bank if it remains longer than expected.
Still Need Help?
Email support@180.la and include your order number when applicable. We usually respond within 1–2 business days.