Refund policy

Last updated: July 20, 2026

We want you to feel confident ordering from KPOP180. Eligible products may be requested for return within 99 calendar days from the confirmed delivery date, subject to the conditions below. This policy does not limit any mandatory consumer rights that apply to you.

Return Eligibility

To be eligible for a change-of-mind return, an item must:

  • be requested within 99 calendar days after confirmed delivery;
  • be unworn, unused, unwashed, and unaltered;
  • be free from odors, cosmetics, pet hair, stains, and other signs of use;
  • include original tags, accessories, and packaging where reasonably applicable; and
  • be accompanied by the order number or other proof of purchase.

Items Not Eligible for Change-of-Mind Returns

  • personalized, customized, or made-to-order products;
  • gift cards and digital products;
  • final-sale or clearance items clearly marked non-returnable before purchase;
  • hygiene-sensitive products after their protective seal or packaging has been opened;
  • items that have been worn, washed, altered, damaged after delivery, or returned incomplete; and
  • items sent back without return authorization or after the return window.

The exclusions above do not apply where an item is defective, damaged on arrival, incorrectly supplied, or where applicable law gives you a non-excludable remedy.

How to Start a Return

  1. Email support@180.la before sending anything back.
  2. Include your order number, the item you want to return, the reason, and photos if the item is damaged, defective, or incorrect.
  3. Wait for our return authorization and return instructions.
  4. Package the item securely and send it using the instructed method. Keep your shipping receipt and tracking number.

Do not mail a return to the address printed on the original parcel unless our support team confirms it. Returns sent to an unauthorized address may be delayed, refused, or lost.

The authorized return address will be provided with approved return instructions.

Damaged, Defective, or Incorrect Items

Contact us within 7 calendar days after delivery after delivery if an item is damaged, defective, or different from what you ordered. Include clear photos of:

  • the full item and the specific problem;
  • the outer packaging; and
  • the shipping label.

Keep the item and all packaging while we review the claim. If we confirm the issue, we will provide an appropriate remedy—such as replacement, refund, repair, or another solution—at no additional cost where required by law.

Personalized and Custom Products

Because personalized and custom-made products are created to your specifications, they cannot be returned for a change of mind or because customer-submitted personalization was incorrect. If we produced the item differently from the details accepted with the order, or it arrives damaged or defective, contact us within 7 calendar days after delivery.

Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for return shipping and any related duties unless applicable law requires otherwise. Original shipping charges and optional shipping protection are non-refundable where permitted by law.

If we confirm that the item was damaged, defective, incorrectly supplied, or otherwise our responsibility, we will provide or reimburse a reasonable return method when a return is required.

Return Packaging and Transit

Use a trackable service and package the item securely. Until a return reaches the authorized return location, you are responsible for it to the extent permitted by law. We are not responsible for returns sent to the wrong address or without following the provided instructions.

Inspection and Refunds

We will inspect the returned item after it arrives. If approved, the eligible amount will be refunded to the original payment method within 5–10 business days after inspection. Your bank, card issuer, or payment provider may need additional time to display the credit.

If a return does not meet this policy, we will contact you. We may reduce or refuse the refund to the extent permitted by law if the item has lost value because of use, damage, missing parts, or handling beyond what is reasonably necessary to inspect it.

Exchanges

We do not process direct exchanges. Return an eligible item for a refund and place a new order for the preferred item.

Order Cancellations

Request a cancellation within 12 hours after ordering after ordering. We cannot guarantee cancellation after fulfillment or production begins. Personalized and made-to-order products may become non-cancellable once production starts, except where required by law.

Refused and Undeliverable Parcels

If a parcel is returned because it was refused, unclaimed, or addressed incorrectly, any refund may be reduced by non-refundable shipping, return-to-sender fees, or duties charged to us, where permitted by law.

Contact

To request a return or ask a question, email support@180.la. We usually respond within 1–2 business days.